CONTACT & SUPPORT
Talk to a real engineer, day or night.
Support runs 24/7 through offshore tickets in the client area. No identity, no phone tree, no scripts — just people who run the network.
24/7 ticketingOpen a ticket from the client area any time. Real engineers, typical first response under an hour.
No identity attachedWe answer through your authenticated account, tied to a burner email and nothing else — no name, no phone, no real inbox required.
Encrypted supportSensitive report? Attach your PGP key when you open a ticket and we'll reply fully encrypted.
How to reach us
The fastest way to get help is an offshore ticket from inside the client area — it routes straight to the engineers who operate the platform. Whether it is a pre-sales question about which GPU to rent or a technical issue on a live server, you will get a human, not a canned reply.
For privacy reasons we do not publish a public email address or phone number. All support runs through authenticated tickets so your conversation stays tied to your account and nothing else.
Before you open a ticket
Many answers are already written up in our guides — from buying a server with Bitcoin to setting up a WireGuard VPN or renting a GPU with crypto. If your question is covered there, you will get moving faster.